Shopify FAQ (Frequently Asked Questions)

Covers the three most asked questions in regards to Shopify; this will ensure you are up to date on the testing and setup.

At a glance:

Why can I not see my Promotion on the Checkout Page?

How do I set up Multiple Sites on a Single Account or Sub Accounts?

How to test?

Last updated 8/31/2021

Why can I not see my Promotion on the Checkout Page?


By default, Shopify does not allow third party apps to embed scripts automatically to the checkout. The only way that scripts can be added to the Shopify checkout page will be by editing the checkout.liquid file. This template file is only available for Shopify Plus customers.

How do I set up Multiple Sites on a Single Account or Sub Accounts?


Multiple sites - It is possible to use one account with various sites. Simply install the Justuno app and login via the primary Justuno account for each Shopify store. This will ensure the Shopify store is connected to the desired Justuno account. The rules for each promotion will specify what site sees what.

Sub accounts - Each sub-account has its own email and password. Simply log in to the desired Shopify store and install the Justuno app. When prompted to log in, use the sub-account email and password. Repeat with each sub-account and its desired Shopify account. This will ensure each account is tied to the proper sub-account and not the primary.


How do I test my Promotion?


Is Justuno not appearing on your website? Or not appearing correctly? Follow these steps to clear your user session and test the promotion! If you are testing on mobile, please follow these steps as well! Because of our new user session platform, testing in incognito windows will no longer give you a new session.