Sending Push Notifications to your Website Visitors

Discusses how to configure your push notifications


iOS (Apple) mobile devices do not currently support mobile web push notifications. So iPhone users will not receive any web push notifications; this is because Apple focuses on App-based notifications. Android mobile devices do support mobile web push notifications for users running Chrome, Firefox, and Opera on their device. However, what they see will depend on their individual settings.


1. Navigate to the Notification Admin Pages. Click the "Notifications" tab at the top of your screen and then select "Notifications."


Push Notification Admin Page


2. Notification Options. Click the Create Notification button in the upper right-hand corner to start creating your notification.


Push Notification Modal

The Notification Name, above, will only be seen by you.

The Notification Title is the main topic of your notification. It will be larger than the other text on the notification. An example of a title might be "Huge Sale!".

Push Notification Modal Form

The Notification Link, above, is the website your subscribers will be sent to if they click on your notification with the full URL including the "http://" or "https://".

The Require Interaction option, above, lets you decide if you want to let the notification fade away on its own after 20 seconds or if you want the notification to remain on your user's screen until they click on it or close it manually. Please note that not all browsers allow this option if you choose to "require an interaction" the notification will still send to all browsers but will fade without needing an interaction.


The next couple of options are for uploading an icon or image. This is where you can use seasonal or sale specific images. NOTE: Safari always uses the icon that you set through your promotion design and does not support images. If a browser supports images they will appear below the Notification Body.


3. Choose Who: The next options are for segmentation. You can send notifications to specifically desktop, mobile, or both kinds of users.

You can also choose specific lists or select All Users to send to everyone regardless of the list they are in. When you click the Users in Specific Lists radio button, you will see checkboxes with all of your lists pop up that you can select from.

If you want more info on what lists are or how to manage them please refer back to these articles: Managing Your Push Notification Subscribers or Creating a Push Notification Promotion

Push Notification Modal: Display Filters

4. Advanced Notification Filters:

Push Notification Modal: Advanced Filters

The options are postal code, region, country, and language.


5. Choose When: The first option allows you to select when your notification will be sent whether you want to send it now or at some set time in the future.

If you select Schedule send in the future (outlined in green below), you will see the Schedule Date + Time question appears (outlined in red below).



Push Notification Modal: Frequency and Time



Next, you'll want to assign an expiration time for the notification. The expiration cannot come before the send time and cannot be any longer than 30 days after the send time. One example of how to set your expiration date would be when you have a sale lasting for one week. In this case, you would set the notification to send it at the beginning of the week and expire at the end of the week.

The last option for scheduled notifications is whether you want the notification to be sent just this one ("No Repeat"), or if you want it to recur on a daily, weekly, or monthly basis.


6. Save: All you need to do to prepare the notification to be sent is hit the Save button in the bottom right-hand side of your screen. If there are any required fields you forgot to fill out, a red error messages will appear.


7. Canceling a Notification: After you have saved your notification you will be sent back to the admin page. Next to each future scheduled notification or triggered notification is an "Edit" button. If you click it you will see a dropdown menu. You have the option to cancel the notification (outlined in red below). Select "Cancel" and click "Yes, cancel it" when the confirmation box pops up.




If you need to know how to collect subscribers please read this article Managing Your Push Notification Subscribers. If you want to know more about result data from the push notifications you send please read this article Understanding Push Notification Data.

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