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Why is my scheduled promotion not showing on the live site?

A short guide to help troubleshoot scheduled promotions

  • The most common scenario is that since all dates and times are Pacific Standard Time and the schedule time is in your local time which might be different.
  • Ensure that the promotion is also turned on. The switch on the right hand side should be green, if it is grey then it is currently disabled.
  • Make sure that all promotions are published. Even if they are on, the rule might not be published and this can cause it to not appear.

If you have additional problems with getting your promotion to display, please reach out to our support team and we will be more than happy to help!