Sending Push Notifications

STEP 1 - Navigate to the Notification Admin Pages

Click the "Notifications" tab at the top of your screen and then select "Notifications."

 

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STEP 2 - Notification Options

Click the “New Notification” button in the upper right hand corner to start creating your notification.

 

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The "Notification Name," outlined in green above, will only be seen by you. 

The "Notification Title" is the main topic of your notification. It will be larger than the other text on the notification. An example of a title might be "Huge Sale!".

The "Notification Body" can be a little bit longer than the title and should give your customer more info. For example if you used "Huge Sale!" as the title you might put something like, "All apparel is 30% off through October 31st", in the body. 

The "Link", outlined in red above, is the website your subscribers will be sent to if they click on your notification. This should be the full url including the "http://" or "https://".

The "Require Interaction" option, outlined in blue above, lets you decide if you want to let the notification fade away on its own after 20 seconds or if you want the notification to remain on your user's screen until they click on it or close it manually. Please note that not all browsers allow this option, if you choose to "require an interaction" the notification will still send to all browsers but will fade without needing an interaction.

The next couple of options are for uploading an icon or image. This is where you can use seasonal or sale specific images. NOTE: Safari always uses the icon that you set through your promotion design and does not support images. 

If a browser supports images they will appear below the "Notification Body."

 

STEP 3 - Choose Who

The next options are for segmentation. You can send notifications to specifically desktop, mobile, or both kinds of users.

You can also choose specific lists or select "All Users" to send to everyone regardless of the list they are in. When you click the "Users in Specific Lists" radio button, you will see checkboxes with all of your lists pop up that you can select from. 

If you want more info on what lists are or how to manage them please refer back to these articles: Managing Your Push Notification Subscribers or Creating a Push Notification Promotion

 

STEP 4 - Advanced Notification Filters

You can get even more advance with your segmentation if you would like by clicking on the "Filter Options" row. This is what the "Filter Options" section looks like.

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The options are language, region, country, city, and postcode.

 

STEP 5 - Choose When

The first option allows you to select when your notification will be sent whether you want to send it now or at some set time in the future.

If you select "Send at Specified Time" in the future (outlined in green below), you will see the "What time do you want to start sending?" question appear (outlined in red below).

 

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Next you'll want to assign an expiration time for the notification. The expiration cannot come before the send time and cannot be any longer than 30 days after the send time. One example of how to set your expiration date would be when you have a sale lasting for one week. In this case, you would set the notification to send at the beginning of the week and expire at the end of the week.

The last option for scheduled notifications is whether you want the notification to be sent just this one ("No Repeat"), or if you want it to recur on a daily, weekly, or monthly basis.

 

 

STEP 6 - Save

All you need to do to prepare the notification to be sent is hit the "Save" button in the bottom right-hand side of your screen. If there are any required fields you forgot to fill out, a red error messages will appear.

 

STEP 7 - Canceling a Notification

After you have saved your notification you will be sent back to the admin page. Next to each future scheduled notification or triggered notification is an "Edit" button. If you click it you will see a dropdown menu. You have the option to cancel the notification (outlined in red below). Select "Cancel" and click "Yes, cancel it" when the confirmation box pops up.

 

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If you need to know how to collect subscribers please read this article Managing Your Push Notification Subscribers. If you want to know more about result data from the push notifications you send please read this article Understanding Push Notification Data.

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