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FAQs for Legacy Justuno Customers

The all-new Justuno is launching on 2/7, but what does that mean for our current customers? Find out here.

1. How does this impact my current Justuno account?

This does not impact your day to day whatsoever! "Legacy Justuno" will continue working as usual, with your support and Account Reps continuing to help you drive maximum performance every day.

2. Can I start a free trial on the new platform?

Yes, you can start a free trial on our new Justuno platform while keeping your current Justuno account. The platforms are totally separate! 

3. When is the legacy Justuno platform being sunsetted?

Right now, we don’t have a confirmed date for shutting down the legacy Justuno platform. When we decide on a timeline for sunsetting legacy Justuno, we will give you at least six months' notice - and help make the transition as seamless as possible.

4. If I want to move to the new platform, can I bring all of my legacy Justuno data?

We will be creating a migration code to use for existing customers, which will bring over your audience and segmentation data. As soon as this is available, we will let you know.

Legacy Justuno promotions will need to be recreated in the all new Justuno - our new platform has an entirely new Design Studio, supporting fully responsive designs. Combined with a workflow builder where you can create entire visitor experiences, the setup will be worth it! And we are here to help.

5. If I want to move to the new Justuno platform, can I keep my current pricing?

Yes, as a current customer, your rate will be grandfathered in! While our plan names are different on the new Justuno platform, we'll match you with the plan that best suits your needs.


Still have questions? Reach out to your Account Rep or friends@justuno.com and we’ll get back to you as soon as possible!