Collect More Information with the Listrak Integration

Covers the Setup process for integrating Listrak with your Justuno Promotion

Updated 3/19/2021


Listrak requires clients to add our IP addresses in their integration section to whitelist. Please make that this is added to avoid communication errors.

Our IP addresses are:


To begin the Listrak integration with Justuno, you will first need to setup your integration within Listrak so that everything is ready to be setup on our end. This guide will walk you through getting everything setup on Listrak and Justuno.

Setting up or finding your Listrak credentials

This step will help you create the integration within Listrak or find your credentials if you already have one setup. 

  • For steps on creating a brand new integration, please review setup A.
  • If you already have an integration, please review setup B.


A. Setting up the new Listrak integration

  1. Must set up for the EMAIL API

    Listrak integration type page

  2. Check the boxes for Lists, Contacts, and Segmentation for the Access Level settings in the integration. 
  3. Add our IP addresses to the Whitelist



B. Locating the Client ID within Listrak
If you already have the integration setup within Listrak but just need to find your Client ID and Client Secret, follow the steps below.

  1. Login to Listrak and use this article to find your credentials: Locate the Client Secret and ID. 
    Login page for listrak

Instructions for integrating a Justuno Promotion to Listrak

1. In the promotions area, click the paintbrush icon on your desired promotion.

Justuno Promotions Page targeting Paintbrush Icon


2. Click on the email box, then click on the Change Form button. 

Design Canvas targeting email submission form


3. Choose Connect Provider 

Change Form: Connect Provider Option

4. Click Connect ESP Provider 

Change Form: Connect ESP Provider Option

5. Scroll down until you see Listrak. 

Integrations Page: Targeting Listrak

6. Enter your Client ID and Client Secret. 

Listrak Client ID and Client Secret Page


7. Choose a List.  

Email Lists Page

8. Done! You have successfully integrated your Justuno promotion with Listrak.  

Collecting non-email data in Listrak (optional)

  • Collecting SMS within Listrak

 In order to collect Phone numbers with the Listrak integration, set up a segmentation field group, and name it Phone with a capital P, or phone, all lowercased. The data type can be text or numeric.   Ensure that this field is connected to each list that you connect to the JU promotion. 



  • Collecting customer fields (e.g., Radio buttons and Checkboxes) 

In JU promotion, you would want to create a custom field or link up the radio button field, make sure that one set of radio buttons is in one field group. And use the same template from Listrak.

Adding Listrak EventIDs to your promotion (optional)

To utilize Listrak events in your subscription first you will need to create some events. These events are list specific. You will need to log in to your Listrak account and select the list you want to create events for.

 1. Creating an event
Using the top navigation bar in Listrak, go to Authoring > Listrak Conductor > External Events. From here you can create list specific events. 
creating eventID justuno listrak
Listrak eventIDs Justuno creating event

    Once created, to use within Justuno you will need their event IDs.


    2. Get EventID(s)

    Within Listrak, use the top navigation bar and go to Support > API > API ID Information. 

    Listrak eventIDs Justuno

    Here you will be able to see your listrak event IDs.

    Listrak eventIDs Justuno


    3. Add EventID to Justuno form

    Lastly, to use these within Justuno, once you have set up a promotion and connected it with Listrak, on the Form Builder page using the field dropdown, select EventIds.

    You will want to make this a hidden field by clicking the eye icon. Set the default value of this field to a comma separated list (with no spaces) of the eventIds you want to pass on subscribe.

    As always make sure you save and publish your changes for them to be live!

    Listrak SMS

    1) Before we can setup anything on Justuno, the SMS subscription point will need to be setup within Listrak first. Here is a guide that will be useful in setting this up:

    SMS Subscription Point setup | Listrak

    2) Please set the Subscribe ID and the Subscription Point Name as:



    3)After this is done, a new phone number field can be added in your Justuno form:

    Screenshot 2021-03-19 163641

    With the Subscription Point set, when the phone is captured it will process the info properly. Save and publish the promotion and you should have Listrak SMS properly setup!

    If there are any other questions please reach out to our support team!

    Visit Justuno @