Top Troubleshooting Tips

Here are a couple common reasons Justuno is not being displayed: 


[ ] REFRESH YOUR USER SESSION!  Here is an article as to how to do that. The main reason Justuno doesn't show when its supposed to is because of cookies. Our entire targeting system is based on cookies which means that since you collect many cookies being on your site the most, Justuno can often not work. 
[ ] Login into your account and check that the promotions are "Live" AND ALL CHANGES ARE PUBLISHED
[ ] Check your promotional rules to see where the overlay is supposed to show then test it on your site in an incognito window 
[ ] Check to make sure you haven't turned off Justuno via the on off switch located within your settings section
[ ] Confirm the expiration dates have not expired if you used this option. This setting is located on the design canvas.
[ ] Check that there isn't a layer OVER the submit button. Many times the text layer above the submit button covers the action button and thus it does not function!

 

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